COOKIE POLICY

  1. Introduction
    1. We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
    2. In this policy, "we", "us" and "our" refer to Zapp Scooters Limited. For more information about us, see Section 6.
  2. About cookies
    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  3. Cookies that we use
    1. We use cookies for the following purposes:
      • Authentication - we use cookies to identify you when you visit our website and as you navigate our website;
      • Status - we use cookies to help us to determine if you are logged into our website;
      • Shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website;
      • Personalisation - we use cookies to store information about your preferences and to personalise our website for you;
      • Security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
      • Analysis - we use cookies to help us to analyse the use and performance of our website and services; and
      • Cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.
    2. Below we list the different types of cookies that maybe used on our website:
      Cookie type Description How to manage cookies
      Session Desstion Cookies are used to maintain the state of the application. Accept/refuse via browser setting
      Load balacing Load balancing cookies are used to distribute the assets across the globe and lighten the server load. Accept/refuse via browser setting
      User ID User ID cookies are used to ensure that users only see their own information. Accept/refuse via browser setting
      Security Security cookies are used for security controls and checks. Accept/refuse via browser setting
      Language Language cookies are used to store the language the user has selected, and to show the correct options. Accept/refuse via browser setting
      Location The user’s approximate address (city, state, country, postal code) as determined by the IP address is retained in order to automatically select the proper country and show retailers and demonstration days within the area. Accept/refuse via browser setting
      Mobile If the user is viewing the Site on a mobile device, a cookie is set to indicate that the main website was selected (i.e., that the device is Flash-enabled), or the non-Flash mobile site. Accept/refuse via browser setting
      Reference site The reference site is recorded to better understand the user’s preference. Accept/refuse via browser setting
      Last visit and activity Date of last visit and activity and other information is recorded to be able to provide users with an update on “what’s changed on the site since your last visit,” and to better understand the user’s preferences. Accept/refuse via browser setting
      Recently watched video Date and title of recently watched video is recorded to be able to better understand the user’s preferences. Accept/refuse via browser setting
      Flash Cookies Flash cookies are used to enable audio and video content to be played. Accept/refuse via browser setting
      Page history Page history cookies are used to track the sequence of pages the user has visited. If the user gets an error message while visiting the Site, the cookie information gets saved to a log file for error reporting and resolution. Accept/refuse via browser setting
      Google analytics Google analytics cookies collect aggregate statistical data to improve Site presentation and navigation. Google supplements the aggregate data with demographics and interest information, so that we can better understand our visitors. https://tools.google.com/dlpage/gaoptout
      Adobe Omniture Adobe Omniture analytics cookies collect aggregate statistical data to improve Site presentation and navigation. Accept/refuse via browser setting
      Advertising Deliver behavioral/targeted advertising Accept/refuse via browser setting
      Market analysis Conduct market analysis Accept/refuse via browser setting
      Campaign / promotion Measure effectiveness of campaign Accept/refuse via browser setting
      Fraud detection Detect click fraud Accept/refuse via browser setting
  4. Cookies used by our service providers
    1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
    2. We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.
  5. Managing cookies
    1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
    2. Blocking all cookies will have a negative impact upon the usability of many websites.
    3. If you block cookies, you will not be able to use all the features on our website.
  6. Our details
    1. This website is owned and operated by Zapp Scooters Limited.
    2. We are registered in England and Wales under registration number 10870546, and our registered office is at Hethel Engineering Centre, Chapman Way, Hethel, Norwich, United Kingdom NR14 8FB.
    3. Our principal place of business is at Hethel Engineering Centre, Chapman Way, Hethel, Norwich, United Kingdom NR14 8FB.
    4. You can contact us:
      • by post, to the postal address given above;
      • using our website contact form;
      • by telephone, on the contact number published on our website from time to time; or
      • by email, using the email address published on our website from time to time.